Salesforce – The Pioneer of Cloud-based CRM services
Salesforce.com, Inc. is a leading provider of cloud-based enterprise software-as-a-service (SaaS). Founded in 1999, the San Francisco based company became an industry pioneer by bringing cloud, social and mobile to Customer Relationship Management (CRM). Salesforce is also the name of their flagship product which is a highly customizable CRM software with a multi-tenant environment.
Salesforce has a comprehensive portfolio of products and service offerings which include cloud-based platforms for tasks such as digital marketing and custom app development among others, as well as collaborative productivity tools. The SaaS products deliver customer service and support, communication, business intelligence, customer data integration and IoT integration.
This report takes a closer look at the patent assets held by Salesforce and provides insights into various aspects of the overall portfolio.